Terms and Conditions

These terms are a binding agreement between you and English Language Studio, a sole trader business trading under the name English Language Studio, established at Sluisstraat 79, De Hoorn, 3000 Leuven, Belgium ("we", "us", "our"). Contact: annalexovna@gmail.com.

By using this website, booking a lesson or course, or purchasing any of our services, you agree to these terms. If you do not agree, please do not use the website or our services. Continued use of the site or our services after we update these terms means you accept the updated version. You confirm that you are at least 18 years old, or that a parent or guardian agrees to these terms on your behalf, and that where you book on behalf of an organisation you have authority to bind it.

We provide English language tuition: in-person and online group courses, private lessons, a Coffee Talks Speaking Club, free 30-minute level assessments, and consultations for teachers. Course content, level and schedule are described on the relevant page of this website.

A place on a group course is confirmed once we have agreed your level and you have received a confirmation from us. Group courses have a maximum of 5 students. You agree to give accurate contact details and to keep them up to date, and to keep any account credentials we issue confidential; you are responsible for activity under your account.

All in-person group courses are €440 per person in total for the full 2-month course, 16 lessons, 2 lessons per week, maximum 5 students per group. Online group courses are €350 for 16 lessons of 90 minutes. Private lessons are €45 per hour, Coffee Talks Speaking Club €20 per session and teacher consultations €55 per hour. Prices are one-time payments — we do not operate automatically renewing subscriptions. Course fees are paid before the course starts unless we agree otherwise in writing.

Payment, billing, invoicing, applicable taxes and refund mechanics are handled by our reseller Paddle and are governed by the Paddle Buyer Terms.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

We offer a 30-day money-back guarantee on purchases made through this website. Full details, including how to request a refund, are set out in our Refund Policy.

Private lessons can be rescheduled free of charge with at least 24 hours notice. Lessons cancelled with less notice are charged in full. If we have to cancel a lesson, you are offered a replacement slot at no extra cost.

Group courses follow a fixed schedule. Individual missed lessons are not rescheduled or credited, but you will receive the materials and a short summary so you can catch up. This does not affect your rights under our Refund Policy or under applicable consumer law.

The 30-minute level assessment is free and carries no obligation to book a course.

You agree not to misuse this website or our services. In particular, you must not:

• use the service for any unlawful purpose, or in breach of any applicable law or regulation;
• engage in fraud, impersonation, spam or unsolicited advertising;
• infringe the intellectual property or privacy rights of us or anyone else;
• upload malware, probe or scan our systems, attempt to gain unauthorised access, or otherwise interfere with security;
• scrape, crawl or bulk-copy the site or its content, or circumvent technical limits;
• record, share, resell or redistribute lessons or course materials, or reverse engineer any part of the service;
• behave abusively, harass or discriminate against teachers or other students.

We own or license all intellectual property in this website and in our courses, including lesson plans, worksheets, recordings, software, text, images and branding. You receive a limited, non-exclusive, non-transferable right to use the materials for your own personal learning within the course you have paid for. All other rights are reserved. Any content you submit to us remains yours; you grant us a limited licence to host and process it solely to provide the service.

We work hard to keep the website and lessons running smoothly, but the website and our services are provided "as is" and we do not guarantee uninterrupted, timely, secure or error-free operation, nor any particular learning outcome, exam result or level gain. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Our aggregate liability is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss such as lost profits, data or goodwill. Nothing in these terms excludes liability for fraud, death or personal injury, or any liability that cannot be excluded under Belgian law.

We may suspend or terminate your access to lessons, courses or the website, with notice where reasonably possible, if you materially breach these terms, fail to pay fees due, create a security or fraud risk, or repeatedly or seriously breach our acceptable use rules. Where we terminate without cause, we refund fees for lessons not yet delivered. You may stop using the service at any time; refunds are governed by our Refund Policy.

These terms are governed by Belgian law, and the courts of Leuven, Belgium have jurisdiction, without affecting any mandatory consumer protections in your country of residence. We may transfer these terms as part of a merger or sale of our business; you may not transfer them without our consent.

For anything not covered here, email annalexovna@gmail.com and we will be happy to explain.